Frequently Asked Questions
Everything you need to know about shopping with Free Soul
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact us within 1 hour of placement if you need to make changes; once an order has entered the shipping phase, it cannot be modified.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
How can I track the status of my shipment?
Once your order ships, you will receive an email with a direct link to your tracking information. You can also log into your Free Soul account to view your order history and status.